Policy & Services

📌 Our Policies

Privacy & Data Security

We value your trust. All customer information is kept confidential and is used only for order processing and improving your shopping experience.

Return & Exchange Policy

Pet food and consumable products can only be returned if they are unopened, unused, and within expiry date.
Accessories (toys, collars, cages, etc.) can be exchanged within 7 days of purchase if defective or damaged.

Refund Policy

Refunds for eligible returns will be processed within 7–10 business days via the original payment method.

Shipping & Delivery Policy

Local deliveries within [Your City] are usually fulfilled within 24–48 hours.
Standard courier delivery (outside city) takes 3–7 business days. Free delivery available on orders above ₹[amount].

Cancellation Policy

Orders may be cancelled within 2 hours of placing them, provided they haven’t been shipped.

Payment Policy

We accept Cash, UPI, Credit/Debit Cards, and Net Banking. Online transactions are secured with encrypted payment gateways.

Health & Safety Policy

We only sell branded, safe, and vet-approved pet foods.
Live pets (if offered) are sold only after a health check-up and proper certification.

📌 Our Services

Wide Range of Pet Foods

Premium and economy brands for dogs, cats, birds, fishes, and small animals.

Pet Accessories & Essentials

Collars, leashes, cages, toys, grooming kits, aquariums, and bedding.

Pet Grooming Services (if applicable)

Bathing, hair trimming, nail clipping, and spa services for pets.

Pet Health Guidance

Basic consultation and advice on pet nutrition, feeding schedules, and product recommendations.

Delivery Services

Home delivery for food and accessories.
Subscription-based monthly delivery of pet food (optional).

After-Sales Support

Assistance for product usage, warranty claims, or food suitability issues.

Customized Orders

Special pet food orders or rare accessories available on request.

Loyalty Program

Reward points or discounts for regular customers.

⚠️ Disclaimer We are not responsible for any pet health issues arising from misuse, overfeeding, or negligence. Customers are advised to consult a veterinarian for serious health concerns.