Terms & Conditions

Welcome to PetoKart. By accessing or purchasing from our pet shop or pet food store (in-store or online), you agree to the following Terms & Conditions. Please read them carefully before making any purchase.

1. General Terms

By using our website or shopping with us, you accept these Terms & Conditions.
You must be at least 18 years old to place an order.
We reserve the right to refuse service or cancel orders if we believe misuse or fraud is involved.

2. Pet Sales

(Applicable if live pets are sold. Remove if not relevant.)
All pets are sold in good health to the best of our knowledge.
Some pets may come with a limited health guarantee (details provided at purchase).
Once sold, all veterinary care and expenses become the responsibility of the buyer.
For the safety of our animals, live pets cannot be returned or exchanged unless otherwise stated in our policy.
Buyers are responsible for providing proper food, shelter, and veterinary care for their pets.

3. Pet Food & Products

Product descriptions, ingredients, and nutritional details are provided by manufacturers.
Customers are responsible for checking ingredients for allergies or dietary restrictions before purchase.
The shop is not liable for any allergic reactions or adverse effects caused by food or products.
Customers should check expiry dates and store food properly as per instructions.
Damaged or defective products may be eligible for return or exchange (see Return Policy).

4. Orders, Pricing & Payment

All prices are subject to change without prior notice.
Orders are confirmed only after successful payment.
We accept payments via [list accepted methods: Cash, Credit/Debit Card, UPI, Net Banking, etc.].
Delivery timelines are estimates and may vary depending on courier or location.
The shop is not responsible for delays caused by third-party delivery services or unforeseen circumstances.

5. Delivery Policy

Deliveries are available in specified service areas only.
Delivery charges may apply depending on location and order value.
Customers are responsible for providing correct address details. Incorrect information may lead to delays or non-delivery.

6. Returns & Refunds

For hygiene and safety reasons, opened pet food, used products, and live animals cannot be returned.
Returns are accepted only for damaged, expired, or defective products.
Customers must contact us within 48 hours of receiving the order to initiate a return.
Refunds (if applicable) will be processed within [X] working days after inspection.

7. Privacy Policy

We respect your privacy. Customer information is used only for order processing, communication, and improving services.
We do not share personal details with third parties without consent, unless required by law.

8. Limitation of Liability

The shop is not liable for any injury, illness, allergy, or damage resulting from the use or misuse of our products or pets.
Information provided on our website or by our staff is for general guidance only and should not replace professional veterinary advice.

9. Legal & Governing Law

All disputes shall be subject to the jurisdiction of [Your City/State] courts only.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:
📞 [Your Contact Number]
📧 [Your Email Address]
🏪 [Your Shop Address]